Six Senses Ibiza

“For three days, we stayed at Six Senses Ibiza with high expectations, expecting the level of service associated with a world-class luxury resort. Unfortunately, our experience was deeply disappointing. Despite booking a Premium Room, we received almost no meaningful service throughout our stay. The concierge team was unable to assist us with restaurant reservations or provide the level of guest support we expected. We were repeatedly told that tables were unavailable, yet after speaking directly with hotel management, the same reservations suddenly became possible. This inconsistency was both frustrating and disappointing. Another major issue was the location of our room. Although we paid for a premium category, our room was approximately a 10-minute walk from the hotel’s main facilities, which significantly affected the overall comfort and convenience of our stay. Luxury hospitality is not just about beautiful architecture or stunning views—it is about exceptional service, attention to detail, and making guests feel valued. Sadly, this was not the experience we had. The property itself is beautiful, but the level of service did not reflect the standards expected from a hotel of this reputation. We hope this feedback is taken seriously so that future guests receive the experience they are promised.”

“It has been a stay full of wonderful surprises. We came here to celebrate our anniversary and were welcomed with such warmth and genuine kindness from the entire staff. When we arrived at our room, we were pleasantly surprised by the thoughtful amenities waiting for us. We especially recommend dining at the Beach Caves restaurant and trying the sea bass and the beef tenderloin—they were both outstanding. A heartfelt thank you to the entire team for making our stay so memorable. We had an incredible few days!”

“We had an absolutely incredible stay at Six Senses. Everything was truly exceptional - the service, the atmosphere, the food, and the overall quality of every detail. The managers and the entire team were outstanding, attentive, warm, and genuinely professional. Thank you so much for making our vacation so special. We celebrated our child’s first birthday here, and it became a truly unforgettable experience for our family. The level of hospitality and care exceeded all expectations. A special thank you for the excellent room service - everything was always fast, smooth, and perfectly organized. The team was incredibly accommodating with our child as well. Breakfasts were prepared specially upon request for the baby every time, and there was never a single issue or inconvenience. Everything was handled easily, quickly, and with such care.”

“We had such a brilliant stay here. The staff and facilities are absolutely fantastic - with a real eye for detail and making your stay feel extra special. We were apprehensive due to some previous negative reviews, however the hotel has recently gained an absolutely brilliant resort manager called Marzia who is absolutely incredible, and makes you feel extremely welcome, six senses are lucky to have her! Also a special shout out to Kátila who went above and beyond to accommodate our requests, nothing was too much effort and staff like Kátila truly make all the difference from a good to an incredible stay - so thank you! The food is also amazing, delicious and fresh. The prices are on the higher end but nothing unusual for a 5* hotel. Thank you to all the staff who made our stay a memorable one. We will definitely be returning.”

“Mixed experience during my stay. Upon arrival very warm welcome by the front desk team (Natasha I think). I also got an upgrade from a sea view premium to sea view premium suite. Room was excellent with a stunning view. They also have rooms directly behind the pool beds and I can imagine one not being comfortable there due to the noise/lack of privacy. You definitely want a higher category room when you stay here. The issues are mostly around the service quality. So many mistakes, oversights and not optimised processes shouldn’t happen at a SixSenses. If I compare it to Laamu or one of the others it’s very different. A few examples: - day of departure I ordered room service lunch on the SixSenses app. Ordered got confirmed/ After an hour I called and they have missed my order. So I had to leave to airport without any food because I skipped breakfast for an early lunch - food quality is excellent but they do many mistakes around missing requests/items or taking long. The team often sounded rushed or stressed. - there is no staff at the beach (not the pool), with no water and most of the times no towels. You have to walk up the stairs and across the pool area to get a towel or some water - many of the staff don’t speak English and generally communication is often unclear. I can understand that the qualified local staff pool is limited but then don’t charge these prices or limit occupancy levels. I can imagine off peak the experience would be much better. I hope they reduce rooms/occupancy and focus on quality control more. Ashame otherwise”